PLEASE READ CAREFULLY BEFORE ORDERING
AUSTRALIAN AND INTERNATIONAL ORDERS
If you are not completely satisfied with your Captain Jack's Clothing Co. order, you may return it if unopened within 30 days of receiving your order and will be issued Online Store Credit for the paid value of the item/s returned.
We do not offer refunds for change of mind.
If an item does not fit, it is considered a change of mind return and cannot be refunded.
We do not accept change of mind returns for sale items.
If you would like to exchange your item/s for a different size or item, your credit may be used to purchase this.
Please Note: If you fail to collect your parcel or return your order with "Return to Sender" noted on your parcel, you will receive a Online Credit Note for the value of your order less a $25 fee as this is how much Australia Post or the Couriers charge for parcels returned to us this way.
HOW TO RETURN AN ITEM - CHANGE OF MIND
Returns classified as change of mind must be returned in original condition:
- In saleable condition; in their original packaging with tags intact
- Unwashed, unworn and undamaged
Please make sure to include this form as we require it to identify and process your return.
Return items that are not received as per the guidelines above will be returned to sender.
Please take care when trying on your order to not get makeup, deodorant or perfume on the garment as this can affect the eligibility of your return.
On the rare occasion that a return is rejected, the decision is final and is non-negotiable.
We STRONGLY recommend that you choose a traceable delivery service for your return.
Please keep a record of the tracking number in case your parcel is Lost In Transit. Captain Jack's Clothing Co. ARE NOT held responsible for any returns that go missing in transit.
Please send returns and completed returns form to:
Returns: Captain Jack's Clothing Co.
PO Box 7156,
Sippy Downs, 4556, QLD
Please Note: Postage will not be reimbursed by Captain Jack's unless otherwise stated.
CAN I RETURN A SALE ITEM?
Sale items are discounted to clear. Please choose carefully as we don't accept returns for sale items for change your mind.
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
We do not accept returns on any sale items/ or flash sale items, discount codes or frenzy sales.
If you find your SALE item has a minor fault we can offer a repair, replacement, exchange or credit note. We will only issue a refund on a SALE item if the faulty garment cannot be repaired, replaces or the fault is classed as major.
WHAT CLASSIFIES AS A FAULT?
Faulty garments must be faulty by manufacture. For example a button that pops off or a seam coming undone may be classified faulty by manufacture. A worn item with makeup stains or a garment damaged as a result of failing to follow the recommended care instructions may not be classified as faulty by manufacture and may be found unsuitable for our faulty returns process.
All faulty returns will be reviewed by our team to determine the classification of the fault.
If you think you may have received a faulty item, please contact us at email@example.com within 7 days of receiving your order to hear the options available to you. Make sure to include images of your fault for a faster experience.
WHAT ARE OUR RECOMMENDED CARE INSTRUCTIONS?
All garments are delicate and may be damaged if not cared for correctly. Care instructions can be found on each product. If you are still unsure of the care instructions, we recommend to COLD HAND WASH only.
I'VE RECEIVED A FAULTY ITEM!
All items at Captain Jack's Clothing Co. are initially quality controlled, however sometimes faults can slip through. If you have received a faulty product please contact us at firstname.lastname@example.org ASAP.
We will cover all postage costs to return the item to us and will replace it with an identical item whenever possible. If you do not want a repair or replacement for a minor fault, then this will be considered a change of mind and a store credit will be issued. The only time we will offer a refund, is if we cannot repair, replace the faulty garment with the identical original purchase or the fault is major as per Australian Consumer Law.
If you are unsure about your item/s, please contact us at email@example.com. We will try our best to answer any questions you may have.
I'VE RECEIVED AN INCORRECT OR INCOMPLETE ORDER!
On the rare occasion that you receive an incomplete or incorrect order we ask that you contact us at firstname.lastname@example.org ASAP. Once we have received your email, we will contact you to correct the error at no cost to you.
Please check your cart thoroughly before checking out as we cannot alter your order once it has been placed. This includes address and item/size.
COMPETITIONS/SOCIAL MEDIA PROMOTIONS
Discounted items or social media promotions/sales will be sent via standard post. Please choose carefully and contact us with any size queries before purchase if you are unsure.
ONLINE CREDIT NOTES
Online credit notes have an expiry date of three months from activation, they are accepted for online purchases only.